Travel insurance
Non-payment of claim

Tripmate.com's web site claims that "payments will be finalized within five working days after we receive all necessary information."

They have all the necessary information in their hands since the beginning of this year, and my wife still hasn't been paid the modest amount of US $146, which is her medical claim. They have been dragging her for almost four months now. See here-below Tripmate's activity log regarding her claim.

I believe Tripmate follows unethical business practices: they delay payment for months and months until you give up and forget about your claim. Customer: stay away from those crooks.

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Tripmate Activity Log

Claimant: [my wife's name]

Claim: MAI-xxxxxxx

plan number: 925

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04/16/2010 FYI MESSAGE

04/15/2010 REFERRED TO CLAIMS ASSISTANT

04/15/2010 3RD REQUEST FOR EXPLANATION OF BENEFITS

04/09/2010 FYI MESSAGE

03/26/2010 FYI MESSAGE

03/25/2010 REFERRED TO CLAIMS ASSISTANT

03/25/2010 2ND REQUEST FOR EXPLANATION OF BENEFITS

03/25/2010 CALL TO PARTY OTHER THAN CLAIMANT

03/24/2010 FYI MESSAGE

03/22/2010 FYI MESSAGE

03/06/2010 FYI MESSAGE

03/04/2010 REFERRED TO CLAIMS ASSISTANT

03/04/2010 REQUEST FOR EXPLANATION OF BENEFITS

03/04/2010 CALL TO CLAIMANT

03/04/2010 FYI MESSAGE

03/03/2010 FILE TO CLAIMS DEPARTMENT

03/01/2010 REC'D MISCELLANEOUS INFORMATION

02/27/2010 FYI MESSAGE

02/16/2010 REFERRED TO CLAIMS ASSISTANT

02/16/2010 2ND REQUEST FOR EXPLANATION OF BENEFITS

02/16/2010 CALL TO CLAIMANT

02/16/2010 CALL TO CLAIMANT

02/16/2010 CALL TO CLAIMANT

02/16/2010 CALL TO CLAIMANT

02/16/2010 FYI MESSAGE

01/29/2010 FYI MESSAGE

01/26/2010 REFERRED TO CLAIMS ASSISTANT

01/26/2010 REQUEST FOR EXPLANATION OF BENEFITS

01/26/2010 CALL TO CLAIMANT

01/25/2010 FYI MESSAGE

01/14/2010 FILE TO CLAIMS DEPARTMENT

01/13/2010 LOSS NOTICE PRINTED FOR FILE

01/13/2010 PURCHASE OF PLAN CONFIRMED

01/13/2010 PAYMENT FOR PLAN CONFIRMED

01/12/2010 ACKNOWLEDGMENT LETTER SENT

01/05/2010 RECEIVED COMPLETED CLAIM FORM

12/21/2009 CLAIM FORM COMPLETED ONLINE

12/21/2009 CLAIM REPORTED ONLINE

Company: Travel insurance
Country: Canada
Province: Ontario

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