Doubleday Book Club
Customer Service

I came out of the hospital a month later to find books delivered to me that I did not order and a letter from a collection company claiming I owe money for Books that I did not order from Doubleday Book Club

I phoned Doubleday Book Club and a receptionist name saundra on the phone was so rude, abrupt and unconsiderate to be frank

I explained my situation of being in the hospital and not being able to respond to return the books in a timely manner and to reply back to receive the five books I should receive for joining the book club

(As I am a first time new member) because I was ill and in the Hospital.

Instead of being considerate and customer friendly the receptionist (saundra) simply replied very rudly without letting me finish what I had to say telling me " It Does'nt matter that you were in the Hospital"?

I was so upset, I could not believe I was talking to a representative of a book club.

Then she even whent on ranting that I must listen to her, and it does'nt matter where I was I still have to pay for the books that I do not want

and returned

I don't know about anyone else out there who reads this complaint

But I am from this day making it known what TERRIBLE service, and management of my account with Doubleday Book Club was

I'm sure once my Collegues at work (Nurses, doctors) and family members hear of this

They will for sure stay away from such Terrible services at Doubleday Book Club

And from this day fourth I will NEVER associate my self or family members with Doubleday Book Clu

Company: Doubleday Book Club
Country: Canada
Province: Ontario
City: Toronto

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