Yak
Poor service and tech dept revenge

My 10meg internet service was disconnected 3 weeks ago. My Yak phone still worked, but tech department claimed it was my wiring. I checked the connection from the terminal (former belltech) tested ok. My modem is highend and trouble shoots to their central station as problem. Called Yak and they then disconnected my phone. after 5 days fighting with Yak they sent bell tech out to check. He found it was a Yak port problem and informed them of it. They would look after. Nothing happened until next morning, when I got message from Yak's lying manager that the site technician reported it was my wiring problem. I called the bell tech's cell phone (i got his number at my house) and told him of this, he called the yak employee in central office who then activated my phone and internet again. Hours later the Yak tech manager called me again telling me it was my wiring problem, at which time I Informed him I had service. Within 1 hour Yak them reduced my bandwidth to under 10 meg down. Last week I complained that the service bandwidth was reduced to under 5 meg and 512k upload. They said they would correct this and nothing happened. Yesterday I call to complain about bandwidth, Yak informed me that they could not do anything. I decided to reduce service to 5 meg and pay for what I got. To day they reduced my bandwidth to 2700 kbs download and 232 k upload. I cant win. This organization is truely dishonest and revengeful.

cc crtc

complaints board

facebook etc

Company: Yak
Country: Canada
Province: Ontario
City: Barrie

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