Bell Canada
Internet cable cut

We have a resident in the basement of our house who signed up for Bell dry-loop DSL.

Our own internet connection is with Acanac.

The Bell technician came yesterday to set up her connection. When he left, we noticed that our internet connection is dead. We checked and found that he cut our cable.

It is hard for us to believe this was by accident since the resident in the basement told him that there is already an internet connection on the 1st floor and our cable was the only one in the box outside the house. Attempts to resolve the issue with Bell only resulted in a runaround since we are not Bell customers. Because of this, we have been told our complaint would not even reach the "executive level".

We filed a complaint with CCTS, cut Bell's cable and used it to re-connect our internet.

In the light of our previous experience with Bell, this looks like Bell is trying to keep the competition out.

Company: Bell Canada
Country: Canada

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