Bell Canada/Internet
Billing - Undisclosed Charges

I too am facing problems of hidden charges. I have recently activated bell internet services. -

(1) I had ordered for Fibe 6 but was given Fibe 12. On the day of installation i came to know that they are installing Fibe 12 and called up customer service who told that they will down grade the service immediately and my billing will be only for Fibe 6. However, the down grade took place after a week and I am stuck with excess billing for the Fibe 12 for a week.

(2) Never was I told that i will have to pay an activation fee of $29.95, but was charged on my first bill. Before and after installation, I had confirmed with their customer service through phone and chat several times and always I was told there are no hidden costs and the costs will be just the internet usage charges and nothing else... for 1st bill to the last bill. I spoke to their Customer Service, billing dept. as well as loyalty dept., but cannot get the charges deleted. In fact most of them are rude.

What do i do now.

Company: Bell Canada/Internet
Country: Canada
Province: Ontario
City: Scarborough (Toronto)

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