Ethnogarden botanical
Jason Callan 2 day Delivery 21 days and counting = Nothing but Excuses

It took 20 days for my order to be fullfilled; the company had problems with their order fullfillment and Shipping Systems. Big Problems. Emails were exchanged, each time I was led to believe things would be back to normal within a week. The third time was the charm. The shipping costs still upset me - $20 for a small 150 gram item that on its own only costs $18. Throughout this incident, communications were slow, and information was sketchy; I have to admit that I was offered a refund with each email response, but I was "lulled" into waiting "just a few more days". All communication was in slow motion; the company obviously had trouble with the barrage of emails and phone calls once orders began to back up. They did call in the end, but it would have been nice if each email was replied to, either by phone or by email.

It was very frustrated when I began to feel like I was being "strung along", and I wonder if I would have canceled the order and tried out another supplier had I not been "managed". I have to admit that when they communicated they were very friendly and sympathetic. They made me want to give them a chance and in the end they did not totally abuse my trust - I got what I ordered and more.

Company: Ethnogarden botanical
Country: Canada
Province: Ontario
City: Barrie
Phone: 7053226614
Site: www.ethnogarden.com

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