Shoppers Drug Mart
Seniors 20% discount discrimination

My mother is suffering from Parkinson Disease. Her ability to walk and move is restricted to her disease and her medications. As her disease prevents her from walking far or doing her own shopping, I usually do it for her. This also means picking up medicines and medical products that are over-the-counter, including continence products. There are many times when these products are too expensive to buy full price. Therefore, when seniors 20% discount days are offered, we usually try to stock up essential expensive products to help offset the cost of living. This was fine when a year ago, when my mother was moving slowly and was able to come to the stores. Nowadays, she is unable to. Even though, my mother receives many medical prescription from the store and that her and my face are recognized, on seniors's day we are unable to receive any discount during the days that she is unable to be with me due to her disease. Since I usually go to this store for her medications, I naturally would like to buy her other products while I am there and my mother is not. I even tried to asked the manager for verification that I did have a disabled mother (during my mother's good mobility days). But the manager refused to see her or understand our situation. So as a disability senior who has to rely on her daugther to buy her medical supplies, my mother is unable to receive any senior's 20% discount on senior's day. Are normal healthy senior only allow to benefit from this day? Is this discrimination against the disabled?

Company: Shoppers Drug Mart
Country: Canada
Province: Ontario
City: Mississauga

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