The Brick
Terrible customer service!

Purchased an LG dishwasher June/06. Nightmare stared. Started having trouble with the dishwasher weeks after hookup. Had the electronic panel, dishsoap dispenser and blower replaced. Now the motor has gone (11 months old) and that was 2 months ago. I have had to take 4 days of my holidays from work to wait for Trans Global repair tech's, if I'm not waiting for them to come, I'm waiting for them to replace parts. This time when the motor went I wanted the dishwasher replaced. I waited for 6 week for them to decide what they were going to do, finally they told me they would not replace it but fix it. I'm still waiting. I call Trans Global (who is owned by the Brick) several times a day, waiting hours on hold and when a leave a message no one ever returns my call. We are going on 9 weeks now. The Brick Premium Protection Plan which we purchased is a big joke what a waste of money. Protects you from nothing. We are current in the process of replacing the dishwasher ourselves (from Trail Appliance) and letting our lawyer deal with the Brick and Trans Global. Would not recommend anyone to buy appliances from The Brick and certainly not anything manufactured by LG.

Company: The Brick
Country: Canada

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