Leons Kingston ontario
Mistreatment

We purchased a fridge from Leons. They were to deliver on Thursday, then Friday - finally they delivered it Monday and the handle was on the wrong side. This handle cannot be switched. The only indication on the receipt to confirm in writing what side the fridge opened was: "18' R/H" - Now what would you think that meant? Right Handle? well that's what we thought too. Apparently it means "Right hinge" - now we had a long discussion with the sales representative about what side we wanted the fridge to open. He now claims we did not - so in short he claims we are liars. When we phoned to have this corrected we were told that we have to pay $100 to get a new correct fridge. How is this possible? they claim their vague description on the invoice is enough proof of the side for the handles. This is poor customer service beyond belief. They are arguing with us over $100 for a mistake they made and trying to claim it is our fault. I signed what I believe is a vague and misleading invoice. How exactly can a salesperson claim we never discussed what side a fridge should open on with a fridge that has handles that can't be moved? At best, if we didn't discuss it (which we did) it's gross incompetence on his part. will NEVER deal with these people again.

Company: Leons Kingston ontario
Country: Canada
Province: Ontario
City: Kingston

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