The Brick - Kingston
Poor Customer Service

I purchased a gas range on the don't pay a cent event. Within 6 months the oven blew out. The store made us wait for weeks promising an appliance repair visit. That never happened. After hounding them for weeks they finally decided to replace the stove. The salesman told me that my new "don't pay a cent event" date would start when I received the second stove. Six months later I have their finance company calling to say my Brick account is deliquent. I called the store for an explanation and I was told the salesperson should never has promised the financing would start with the replacement stove. I ended up paying interest because of this mistake. I never got an apology or real explanation. This store has been very deceptive and it seems like the customer is always WRONG. Kim

Company: The Brick - Kingston
Country: Canada

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