Sofa
BAD CUSTOMER SERVICE

I went with my mother to buy a sofa set for her. She cannot speak and read English. She only understands little basic words of English. I have a daughter five months old. On August 27, 2011, I went with my mother to Bad Boy located near Finch and Keele Street in Toronto. Most of the sales representatives were Persian at this location. I can speak English but my mother cannot speak neither English nor Persian. We dealt with a sales rep Sam with whom, we closed the deal verbally. My daughter was crying therefore I was busy soothing her most of the time. I tried my best to translate to my mother, whatever Sam said. We were told that sofa is available in stock whereas the love seats need to be ordered. This may take 1-2 weeks. We closed the deal, according what Sam said verbally, my mother signed and we placed a down payment and we left the store. Due to unexpected circumstances, we mother's plan to move to a new place changed and she asked me to cancel the order. I called the store and I was asked to call next day and talk to Mahmmood who is the manager. I called the following day and informed Mahmood of the whole situation. He plainly said that nothing can be done. All he can do is, call the head office and can try to get a store credit for us. He said that he will call back next week either Monday or Tuesday as today is Friday and head office people are busy. I was shocked as I was unaware of Bad Boy's such cancellation policies. I was told Sam will call me back when gets to work. I told Mahmmood and Sam that this is not right, it is their job to explain the terms of sale to the customer, instead of writing on the bill (in small writing). It is their job to inform customers, about their cancellation policies, at the time of purchase. What options customers have, if they want to cancel their orders. All this made me feel that I HAVE BEEN CHEATED BY THE WAY BAD BOY DOES ITS BUSINESS. I even told Mahmmood that this is not fair and not the right business practice and will submit a complain to Better Business Bureau. He said that I SHOULD STOP THREATENING HIM. If I haven't threatened him, he might have worked a better deal for me. Hold on! What does that mean? Does this mean that he might have issued me a full cash refund, if I haven't said that I will submit a complain to Better Business Bureau. At the moment, I have been told by Sam to talk to MIKE who is the assistant manager of the store on Tuesday September 13, 2011. I should explain him my situation as he might be able to do something for me. I think that all the customers who had an experience which they think, was not right, should report it to Better Business Bureau. As by doing so, they will help many future customers of Bad Boy.

Company: Sofa
Country: Canada
Province: Ontario
City: Toronto

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