Sofa
Poor Customer Service/Damaged Sofa

Hi Sir

I got my Sofa from Brick Store 3 years ago from Woodbridge Brick store and Paid $ 129 for Extended Service Plan for 5 years, Now my Sofa is in Bad shape, I called Customer service, They said someone will come for inspection, No one showed up, Called again and they said there is no appointment booked, She booked appointment, guy came and took Pictures and said Either it will be replaced or repaired and someone will get back to us, NO one got back, Called again and they said there is no Defect, I was surprised with different statements, I was informed by customer service that they will contact technician again and call me in 24-48 hours, Been few days no one called. I was Planning to buy 3 bedroom set s and other Furniture. Do you think I will buy from here if customer get this kind of treatment, and I will be referring my freinds as well? Please look into this and I am not stopping here untill things get resolved

Company: Sofa
Country: Canada
Province: Ontario
City: Northyork

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