Leons
Store Credit

Bought a fridge at Leon's that began breaking down right after the one year warranty was up - lucky we had the extended warranty. Multiple repair men came to fix the fridge - often did not show up or were hours late - but eventually was told it was not repairable and that we would have to settle for an in store credit which seemed fine. We went to Leon's to find that the only fridge that would fit in the spot we needed it to was not $500 more expensive and would therefore mean we would have to pay the extra which was frustrating as we already had spent money replacing all the food that had spoiled multiple times due to the freezer not defrosting. We were able to replace the fridge cheaper with a second hand fridge so did that instead and then went to spend the store credit on other things we needed in the house. Then we were told we needed to physically deliver the broken fridge to cash in the credit... even if it was used to buy another fridge. After hours on the phone explaining that it does not state that anywhere on the store credit we were issued nor was this communicated .. we were basically told to suck it up.

Company: Leons
Country: Canada
Province: Alberta
City: Edmonton

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