The Brick Sudbury, Ontario
Extended Warranty/Rude Employee

Hi there:

I had bought a table and 6 chairs from your store in Sudbury, Ontario about 3 years ago. I had purchased the extended warranty at the time.

I have since had a rip in one of my chairs and a few dings in my table top which I was told was covered, but in the intem I was told that my set is no longer available so they could not replace my chair. I ws offered $300.00 back from my extended warranty and nothing else was said about my table top so I will guess that my table top will not be repaired.

Now it took 2 months for someone to come out to my home to see my problem and it then took them another 6 weeks to call me back at which point I was not impressed. I was told that the chair could not be replaced. I haved waited and saved for this set for quite a few years and to no avail it is now ruined.

I called your store in Sudbury today and I was put on hold for 5 or so minutes and I am here at work alone so when a customer came in I had to ask the person that was on the other end if I could put them on hold and they said yes. When I went back to the phone they were gone. I then called back and was told I would have to hold again, at which point I became upset since I do not have time to play this game today since I am already feeling ignored and ripped off from your store.

The employee on the other end was very curt with me and ended up hanging up on me. Tha''s all I wanted was for her to take my phone number and have someone call me back. She was very rude. I have been in touch with other fruniture stores in this City and they have advised me that my set should be repalced if the extended waranty cannot be excercised. It will ruin my set if I have 1 different dchair.

I have also been in touch with a lawyer whom also advised me that how this has been handled by your store is unacceptable and the set should be replaced.. I was willing to come to some agreement but now I am very upset and insulted by the behaviour of your employee.

I am a prominend business owner in Sudbury and have been in business for 9 years. I will never shop in your store again and I will make sure that I tell everyone that I know not to shop in your store.

I was hoping for some satisfaction but am not getting it. Customer service should be number 1 but I did not get this from your store

I hope this problem is dealt with soon since I feel that I am being ignored by the brick (705)-560-1384.

Thanks,

Brenda Goodman

Company: The Brick Sudbury, Ontario
Country: Canada
Province: Ontario
City: Sudbury

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