Maytag Dishwasher
Failed with parts discontinued

We purchased a Maytag built-in dishwasher model WU 1000 series 02.

After starting it the first time, I noticed the noisy operation coming from its bottom located drain pump. I called the Maytag Factory Service Department "under warranty" and they came in and pronounced the operation and the noise as "normal". Throughout its life the machine was very lightly used. I am a LEED Accredited Professional and am committed to minimizing water waste and detergent waste, among others. Naturally we used it when we had meetings and gatherings at home and we had to learn to accept the racket it was making as "normal". Finally, last week it did not drain anymore. The "drain Only" cycle produced just a grinding sound, followed by a pop. I was also quite concerned with the numerous reports I found on the WWW of Maytag Dishwashers catching on fire. These were all reports that inundated the web AFTER I had purchased this brand and mentioned electric heater failures coming in contact with water inside these Maytag dishwashers - a very unfavourable outcome that prompted Maytag to issue numerous recalls. Consequently, we decided to call in the Maytag Factory Service the second time. This time, we were told that it "always" had a "bad" pump assembly and that, since it was a "bad design", Maytag decided to discontinue it. Factory Service looked at it only after I gave them the Visa and the PIN and put through a $ 150 service charge. "You need a new Maytag dishwasher", I was told.

Summary: Consumer waste of time and money for useless service call...$150. Environmental fee and ground surface pollution with 150 lbs of metals, plastics and rubber at the purchase time of a new dishwasher... about $ 85. Letting my fellow consumers know what can likely happen upon the purchase of a Maytag dishwasher. PRICELESS!!

Company: Maytag Dishwasher
Country: Canada
Province: Ontario
City: Toronto

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