Camcorder DZ-HS300A
Support policies

I own a Hitachi Hybrid Camcorder that I paid close to $1, 000. In order to transfer videos from the device to the PC you need to use Imagemixer software that was bundled with the camcorder at time of purchase (no other way to do it according to Hitachi). I recently upgraded my desktop and the Imagemixer software was over-written. I tried to reload the software from my back up and it didn't work. Hitachi support wants me to buy a new license for the software saying the software license is linked to the original disk. You can download updates and upgrades from their software site, but not the main software. When I called the software manufacturer they said they are not allowed to help me but Hitachi's claim "the license is linked to the disk" is inaccurate. Hitachi is clearly trying treat software as a "replacement part" and gouge me in the process.

Their support team was not very helpful and offered no other suggestions than "try to find the original disk" or "call our distributor and buy a new one". I guess I won't be buying any more $1, 000 items from Hitachi - they really showed me!

Bill D.

Company: Camcorder DZ-HS300A
Country: Canada
Province: Ontario

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