Telus Mobility
Billing problems

I bought extra service package for use of cell phone in united states. I payed full price for all calls and texts as well as roaming charges. Today i received a email from telus stating that the didn't charge me for the us calling plan on my bill and that they would be putting the charge on my next bill. They really have no clue how bad there service really is. I have no choice but to change providers after 12 years. I am expected to pay for service i didn't get and pay full price for using the phone without a special international package. This is really terrible.

Company: Telus Mobility
Country: Canada
Province: Alberta

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