Fido Mobility
Attitude of customer reps

I was simply trying to add time to my phone the rep named Jenna told me she refused to assist me with this since I did not know the code (that changes every time I call), I proceeded to explain to her that she was not being helpful since I have not had my code in past and they were still able to help me with this. she refused until I explained that I was going to make a complaint on her, once this was said she change her tune completely about it all and put my time on.

My other complaint is she expressed that there is no one on-site to complain to, if this is true then I am greatly disappointed that I have to have a computer or wait weeks before my complaints make it to anyone. This not a satisfying way for your client to express their concerns. How do you respond to your clients concerns? I don't believe that they are actually even delt with. I will be switching my services and it is directly related in the attitude of your employees and the lack of client interests shown by having such impersonal ways to communicate your clients concerns.

Company: Fido Mobility
Country: Canada
Province: Ontario

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