Future Shop
Defective I-pod

We bought my son an Apple Ipod for his birthday two years ago for $400.00 and change and at about the two year mark the headphone jack stops working. He can only hear the music out of one side of his headphones. So, having bought the extended warranty from Future Shop we brought it back to the location where we purchased it and asked that it be fixed. Two weeks later we received a call that the problem was with the hard drive and that the reason there was a problem with the hard drive was because there was physical damage (a small dent in the back of the Ipod). We picked up the Ipod and took it home over Christmas. Then decided we would bring it back to discuss the fact that there was nothing whatsoever wrong with the hard drive. The electronic portion of the device is just fine -- it scrolls, displays all the menus, plays the music etc.By that time the warranty had expired but the woman there said because we had brought it in before the expiry and that the problem had not been addressed correctly she would send it back with a note to ignore the hard drive and just to replace the headphone jack. We recently received the Ipod back again but nothing had been fixed. When we returned with the Ipod a third time we were given the runaround by the manager and counter personnel who said that there was nothing that could be done. The original diagnostic was correct and the warranty was now expired anyway. As we complained further we were greeted with blank stares and then as I further explained that the hard drive was fully functional and that what we were experiencing was a mechanical and not an electronic problem she said that *we* had caused the problem by jiggling the headphone connection inside the jack. Future Shop extended warranties are not worth the paper they are written on. Anything will be used as an excuse not to address the problem and managerial staff are clearly trained to let you rant until you run out of breath and then leave you fuming at the desk.

Company: Future Shop
Country: Canada

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