Leons
Extended warranty

Bought new washer and dryer from Leons with extended warranty, repair year or so after purchase was called in and no show or contact back for over week, so re adjusted door myself. Called in last week on bearing going in washer, appt made for repair today. Was told will get call 8:30 - 9:30 to let me know 2 hour window for when service man would come. Call came sometime after 11 said be there between 1-3 4 pm told by repair man "should" be able to arrive by 6 pm. Wasted day waiting and had to leave so went to Leons to complain, guy in "customer service" unfriendly guy at start Dave Morneua, made couple calls and talk to repair guy started making appt for me to go back home but i had prior appt. Told him i will take firm time for repair in next week and told its not how things work will b waiting around once again? good luck there. Asked for supervisor or # to call to get to someone little more improtant and he told me "he" runs Leons, lol ya guy in little office with 4 desks is running the whole show, what a joke got no where no appt .to have washer fixed still. Will NEVER do business with them again and will have fixed on own if need be and file in small claims court for lost work time, & refund on warranty.

Company: Leons
Country: Canada
Province: Ontario
City: Windsor

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