Universal Power
Deceiving cost savings

Over a year ago... a very friendly young man came to our door at night. He was so convincing about the governments plan to increase hydro rates and managed to convice us that by going with a protected rate with Universal Power we would be in a better situation.

A year later; our hydro bills have more than doubled. The protected rate offered to us was only in place for 2 months and since then I have discovered, from speaking to a friendly associate at Ontario Hydro, that Universal power is also adding on the Provincial benefit (charges) to my bill. With the government the provincial benefit is also paid but it is covered within the rate (kwH).

When I called Universal the service rep referred to me to my brochure and started talking about the Provincial Benefit REBATE and how that is an added charge... pretty sure that the word REBATE means return of funds, not extra charges.

So I am actually paying almost 12cents / KwH for my hydro in this latest reconcilation bill... compared to a cost of around 6 cents with the government!!!

I am going to get out of this contract... I am appalled that any company can be deceitful and allowed to charge for energy at this price.

DON"T sign with them... they obviously are using lies to attract customers and are not conducting business with any kind of morals.

I am currently waiting to hear from someone from the company to discuss my contract cancellation, and am certain that will be a fight. Since I don't believe they have lived up to their contractual obligations by charging me in excess of the guaranteed rate... does anyone have any advice on how to best approach this challenge.

Company: Universal Power
Country: Canada
Province: Ontario

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