Pool Doctor
Waranty

This is in regards to the pool water system at my residence on 1008 Runningbrook Dr, Mississauga.

The company mentioned have repaired said system end of Sep 2010. The job was to eliminate the leaking of the pool and to straiten one wall which was caving in. The company told us that there will be no leaking anymore; we could not test the pool because it was automn and closed the pool for the winter. This summer when we opened the pool, we have noticed that it was leaking from the very spot that they have worked on. As a result, we could not use the pool, and it was difficult to maintain the water quality at acceptable levels.

I have informed the company of the problem on May 30, 2011. After a site inspection on June 2nd, 2011, the company said that will fix it, but that it may take a few days due to exiting engagements. Every day, the company told us that they will come next day. The company sent us an Email stating that they will fix the problem for free being in warranty. On June 17 we were forced to renounce to this company and we had to hire somebody else to fix the leakeage.

We lost the entire June month with this company who did not complete the job and do not respect any warranty.

Company: Pool Doctor
Country: Canada
Province: Ontario
City: Burlington

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