Reliance Home Comfort
Water Heater Rental

On April 27th I received a credit on my account for $287.65. This was to recover my costs for a water heater that I no longer rented from Reliance but was paying for more than a year. My account was finally closed, so I asked for the refund to be sent via cheque, as a credit on a closed account was pointless. I was told this might take 4 weeks. In June I placed a follow up call to see the status of the refund, again I was told 4 weeks. I was also told the cheque was cut on May 13th. It is now October 26th and I still have not received the refund. I have been sending out monthly emails and contacted the BBC, but for some reason my issue is still not resolved. I have now filed a case with the Ministry of Consumer Resources...

Company: Reliance Home Comfort
Country: Canada
Province: Ontario

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