Polar Refrigeration & Air Conditioning - Hugo Hector Rousseau, Jr
RIPOFF, Overcharges, Phone Threats, Uses the Courts to Intimidate, Even After Court Ruling, Won't Pay Up

(6/2/04) Same old story, air conditioner stopped working. Contacted a company out of the Yellow Pages "Polar Refrigeration & Air Conditioning, LLC" in Tempe, AZ. Said it would be $69 to look at the unit. $69 would be put towards the repair if we decided to have the work done. Technician (found out later, also owner of company) showed up at the house and looked at the unit. Quote $550 flat fee. Asked what the flat fee included and was told whatever it took to fix the unit (wife called me at work).

Told the guy I wanted an itemized quote and he again stated the flat fee was $550. I told him to have my wife pay him the $69 and he could leave. Wife called back and said the price was now $98. He wanted to charge us an hourly fee. I told the guy that it wasn't quoted that way and both my wife and I called and neither one of us were told of an hourly fee.

I called their office and asked to speak to the person in charge. He wasn't around and I asked for him to give me a call as soon as possible. I called my wife back and told her to pay him and I would take care of it later. No one ever called me back.

(6/4/04) A friend of mine but me in contact with another AC repair company and after looking at the unit, it turned out to be a $35 part and $35 in labor to fix it. Big difference from $550.

(6/4/04) Sent compliant to the BBB. The responded by saying they don't handle monetary disputes.

(6/10/04) Contacted another company in AZ that has the same name as the company that worked on my unit. Individual said that he has had nothing but trouble with the other company and was going to the Arizona Registrar of Contractors to get his license revoked. He asked me to send him any info I had. I sent it on 6/16/04.

(1/15/05) 5 MONTHES LATER... I get a call at 9:30 PM from Polar Air threatening to sue me if I don't write a letter rescinding the information I sent to the gentleman going after his license. After various vulger comments and threats of taking my house, I told him I was going to contact a lawyer. Mr. Rousseau calls back and reads off mortgage information on a house we use to own and playing back recordings of our previous phone conversation. I hung up.

(1/28/05) Received a claim for $350, 000 filed against me in Canada by Mr. Rousseau. It was also filed against 5 other people on the complaint filed with the Arizona Registrar of Contractors.

(6/2/05) To make a long story short, my lawyer in Canada got the "Frivolous Claim" thrown out. Mr. Rousseau tried to get the claim discontinued, but the Judge awarded me costs ($8, 500 Canadian) which I haven't seen a penny of.

I filed a complaint with the Arizona Registrar of Contrators to make sure he couldn't get a license again in the State of Arizona, but the Arizona Registrar of Contractors are only interested in injury or cost due to damaged. The hearing results have not been sent out yet. It turns out that Mr. Rousseau has cancelled his license and bond in the state of Arizona, but still has businesses in Canada, Texas, California and starting one in Florida.

This is the same company that Amy filed a complaint against and I'm sure Misty rescinded her statements due to threats like I received.

Company: Polar Refrigeration & Air Conditioning - Hugo Hector Rousseau, Jr
Country: Canada
Province: Arizona
City: Tempe
Address: 2700 W. Baseline Rd. #136
Phone: 4809466033

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