ONTARIO ENERGY GROUP
False Inspection

On November 13th, 2012 two employee's of OEG called to my door in the evening stating that the Enbridge services for my air conditioner and heater were covered under a new government effeciency rebate. If they could inspect the sticker on my heater and A/C unit they could make sure it had the right piping (as per new standards).

I quickly informed them that I had not got an A/C and had no idea what letter they were referring. I asked if I could call Enbridge to have someone come out. I was told it would only take two seconds. The more questions I asked (as I actually know what I'm talking about) the more angry and rude they got. I calmly reported that I didn't have an air conditioner so their report must be wrong. Asking for credentials, besides they're flimsy laminated photo's I was told they were 'Licensed Inspectors'. Responding that I was actually trained my father in gas maintainence I said what could they do that I cant?

In short the more legitimate questions I asked, like for phone numbers, credentials, whether I could find the information myself and report back, how the government had a contract out with them, the more irritated and insulting they became. Eventually they insulted me, my friend and more besides as they stomped off down the street.

I contacted the office directly, just out of a formality, and made my complaint to a very nice young lady who has probably heard it all before.

In short, this is a scam, just like the water heater guys heading around, using misrepresentation to take advantage of confused homeowners. The guys at the door are not qualified at anything, they are sales men. Any rebate that can be given you can apply for yourself. No one needs to come to your home unless you want them to. Finally, as per the white/black PVC tubing necessary this is a change to the regulations. Meaning that any NEW installations require this, old installations are not affected (although upgrades are strongly advised).

Company: ONTARIO ENERGY GROUP
Country: Canada
Province: Ontario
City: Toronto
Site: ontarioenergygroup.com

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