Future Shop
Overcharged for defective product

I saved up for a desktop with a Core i5 Processor. Future Shop had a sale on a Gateway desktop so I went to the first sales person and asked if I could could purchase it. That was my first mistake. He was all over the to grab the right computer and kept loosing his binder. We get to a computer to put the purchase through and he would not let me pay. He kept trying to sell me a warranty plan for almost $400. He was so enthusiastic, I almost buy into it. He gave up and asked if there was anything I needed. I mentioned that I was interested in Microsoft home office and Norton internet security. He told me for the almost the SAME price of the two products he could give me a discount and have the tech crew intall the programs, make backups, and ensure its working. My second mistake was agreeing to this "deal". What should have been $175, I realize after I pay, that I was charged $250. Not impressed.

I went back in to pick up my computer and stopped at customer service to explain that I did not consent to spending $100 to have someone do what I could do myself and without driving back to Future Shop. The Front End Supervisor was amazing. He made me feel good about what I was getting out of the $250. Was it not for him, I would have returned the product.

It was all good until I set my computer up and it the task bar and shortcuts didn't appear. It was stuck on the backdrop. I called the store and asked what I needed to bring back for a replacement. I was told I need to bring back the CPU, mouse, and keyboard, but not the backup copies of the programs I purchased.

I get there and they inform me the the service I received the first time, where they got rid of the trail version of the programs that took up space could not be offered without the software. Regardless, I would have to call the anti-virus company and Microsoft if I want to have a backup copy. I have go out of my way to make it right, when I paid $100 to ensure this would not happen.

The tech I dealt with was very unpleasant. No 'hello', just "there is only one more of your computer in our store but the box has been opened; so you'll have to have that one". She asked if I had brought the backup files and when I explained I had called she used a condescending tone to explain why she couldn't provide a service I had paid for because I failed to bring the CDs.

I will NEVER shop at Future Shop again.

Company: Future Shop
Country: Canada
Province: Ontario
City: Kanata

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