Futureshop
Terrible service!

I went into futureshop on Mckay ave, in burnaby. checking out some laptops for my wife. Not one service person came up to help me. I had to go to them to find out some information on a certain computer. Each time i asked a question i was greeted with very unfriendly one or two short answers. Too busy to help a customer in need? When i decided that i wanted to buy the laptop, i waited around for about 1/2 an hour to even talk to someone. One of the salesreps told me that cause i talked to one guy at first, that i had to keep talking to him because of commission reasons (not trying to steal customers i guess). The problem is, this guy was with another customer, and he couldn't help me. apparently everyone was too busy to go and get a computer that i know i already want and just give it to me so i can get out of there. I just want to buy a Fucking computer laptop. Finally, someone came up so i could ask them if they had anymore of these computers in stock, and the guys answer was, " sorry we're sold out" try another place. They could've made some commission on me, provided that they had some decent service, like "hello, there, my name is %, is there anything that i can help you with? " I think that futureshop should maybe invest in some customer relations and selling courses, cause they are definitely in some dire need. I'm not the only one whose been frustrated by this, a woman who was standing by watching me vent, was also feeling the same way. I don't care if they're short staffed, at least have the fucking courtesy to be good friendly salesreps, then, maybe you might make some more commission, you fucking tightwads. On the other hand, i give kudos to the salesrep in richmond. Very friendly, and just got me my computer and i was out of there, didn't even try to sell me on an extended warranty. All i gotta say is F**K YOU FUTURESHOP IN BURNABY!

Company: Futureshop
Country: Canada

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