HP Canada
Laptop Fire

I purchased a Compaq Laptop around 3 years ago, and after a year and a half of usage it caught on fire. The battery pack exploded and shards came out. Fortunately no one was injured, but the incident happened in a University Residence.

The damage seemed extensive and they provided us with a damage bill. Upon informing HP of my laptop, they took my old one in for inspection and sent me a new one. I was told that we would be in communication over the payment of the bill and how it would work.

Broken communication, slow responses, and a general attitude of non-helpfulness ensured the issue never got solved.

Interest has compounded on the damage cost and now its preventing me from graduating (as they have held it back due to non payment)

I was depending on the fact that HP would respond to something as serious as a laptop catching on fire.

I have been left bitterly dissapointed. Although my issue on handling the time frame was poor, I was working and doing school full time.

Dissapointed and surely will recommend against buying or dealing with HP.

Company: HP Canada
Country: Canada
Province: Ontario
City: London

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