The Source
Disrespectful customer service

I put a computer on layaway a few weeks back. I was told after 14 days, I could not change the layaway. I assumed this meant I was stuck with the computer I had chosen, but could still cancel the layaway, if needed. We have had some financial difficulties recently due to car troubles, and I cannot see how we can eat and pay off the layaway both. I phoned the store to ask about cancelling the layaway, and was told in a very rude tone: "It's written on a BIG sign in the store, after 14 days, if you cancel, you forfeit 20%" I honestly didn't see the sign. There is no mention of this 20% loss policy on the receipt. There was no mention at time of layaway of the 20% policy. I was just told I would have to pay down 20%. Brad didn't want to offer to help me in any way, such as a possible store credit, layaway extension, etc. He just repeated the 20% thing to everything I said. He could have pretended to want to help. I would think a department manager should have some basic human emotion, let alone customer service skills. He's always been rude and unwelcoming, but this time he's just disgustingly disrespectful. I won't be shopping at that branch again. The lady at the 1800 number for the source obviously cares about the customer. If I purchase from the source, it will be their website, and certainly no the Marystown store.

Company: The Source
Country: Canada
Province: Newfoundland and Labrador
City: Marystown

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