Thrifty Car Rental
Customer service

Where to start. First. Horrible service. Useless managers. Dirty car. Wanted a small car. Got there with my reservation for a small car. Got told they had none and I got an impala. I wanted a small car to save on gas second my insurance doesn't transfer? I called my insurance and they said yes it does and still got charged something like 20.95 a day insurance major rip off, then I got the car. White/ beige interior had stains everywhere. And dog hair and smelled like smoke and the outside was just as bad. Little marks everywhere and dirt covering the car, was rushed outside during the damage check of the car and pointed out some marks that I seen and when I checked the sheet. They werent there (thought they were trying to get me to pay a deductible for it to get fixed) i went back in before i left and got them to note it. Oh and the girl at the front. Not mentioning names (jen). Seemed like she hated her job. Talked down to me and contradicted herself multiple times. Oh And the manager was at a " different location". Never again will I give this company a penny.

Company: Thrifty Car Rental
Country: Canada
Province: Ontario
City: London

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