Active Green And Ross
Lied about the services done

On March 18th 2009 I went to get my car service at Active Green and Ross located in Highway 7 and Weston Road. I had an oil change and transmission Fluid Flush. I have told my the service advisor and mechanic that I was getting a flush and fill for the the transmission. I walked out thinking a got a good deal for the service and the services done. I went to get my services done on June 5th 2009 at the same location. I was told that I need a transmission fuid flush and I told them that I just had it done in march in this same location. When I asked why I need to do it soon nobody was able to answer me. The service advisor named Arvin told me that the person that did my transmission fluid on March was fired because the gentleman screwed up customers with the services. I asked to speak to the Manager. However Arvin refused and told me to come back the Monday on June 7th 2009 that he will do it for free since it was not done properly. I came on Monday and surprisely Arvin was not there he had taken the day off. So I spoke to the Manager named Andrew and told him what has happened to my vehicle. He showed me no customer service and tried to lie and justify what the mechanic had done to my vehicle. I ended up getting a refund on the service. I did not appreciate the way the Manager was talking to me. After this experience, I will not return to service my vehicle at any location of Active green and Ross.

Company: Active Green And Ross
Country: Canada
Province: Ontario

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