Budget Car/Truck Rental
Would not let me pay for bill

I was in an auto accident in calgary, rented a vehical to return to edmonton, got told there would be no drop off fees for the nonreturn of the car to the exact location i rented from. I returned to Edmonton and tried to drop the rental off at an Edmonton location. I was told by staff that i could not pay for the rental becasue i rented it from a budget that was owned by a different person and edmonton could not foreward the payment to calgary. I was also told that i did not preauthorize a return for the vehical in another city, but they (management in "calgary") were willing to waive any drop fees but i would have to return to calgary if i wanted to pay for my rental: if not they were going to charge my credit card. I do not want my credit card charged, i had cash and a debit card to pay for the rental. Budget refused to allow me to pay for my bill.

I was going to rent a cobalt from them but the vehical had a crack in the windsheild that was not listed on the damage report PLUS one of the headlights was discolored and full of humidity and you could not see the headlight properly. The inside windsheild had foot prints on the passanger side (inside windows were not cleaned), all 4 car matts were flipped upside down so they looked clean, but when you turned them over they were full of mud, hair and other things.

Calgary is 3 hours away, i cannot drive a 6 hr return trip to pay for a bill and was told i may be able to make payment at another city but becasue the owner of the calgary vehical told the edmonton location to not accept payment the charge will occur on a credit card that is suppose to be only used for id purposes. Not impressed: i can pay off my credit card with the cash i offered to Budget but why should i have to pay for the rental with a credit card instead of using cash or debit?? I cannot figure out how to log a complaint on-line through budget, found this site and will start my complaint by posting here...

Company: Budget Car/Truck Rental
Country: Canada
Province: Alberta
City: Edmonton/calgary

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