General Motors
Customer Service

My husband and I recently visited their dealership looking to purchase a vehicle. We were given terrible customer service from both a sales rep and his manager. We had to fight to get them to agree to sell the car to us! The following morning we wrote a letter of complaint to the Dealer and was informed they no longer wished for our business and returned our deposit.

What kind of business refuses to sell their product to a customer and then says they no longer wish to even deal with you? I have sent in a formal complaint to GM Canada but have been informed the dealership is independently owned and their hands are tied.

I am the daughter of a GM employee and my family has purchased all their GM vehicles from this same dealership. Never again!

Company: General Motors
Country: Canada
Province: Ontario
City: Whitby

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