Alamo Car Rentals Orlando Airport
Up-selling of insurance by trickery

My niece (a young lady) was told she was obliged to purchase their supplemental insurance unless she could produce proof of insurance. She explained that she has a rider on her personal car insurance to cover rentals. However, they told her she could not leave with the car without purchasing their insurance at $12.44 per day. This is not Alamo's policy as per their Head Office. (Refer to their Case Reference #12504585.) I contacted Alamo at Orlando International Airport to try to resolve this issue. They put me on hold and then let the call die. Their Customer Service at Head Office then said she would have to take the car in and sign a new contract. However, she would have to pay the insurance up till the new contract. Don't deal with these people. They are only out to gouge you and will do everything possible to avoid solving your problem.

Company: Alamo Car Rentals Orlando Airport
Country: Canada
Province: Nova Scotia
City: Halifax

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