Aeroplan
Erase all my points

The same story here. I just lost about 50, 000 points. I called the customer service and talked to their supervisor. The response was that an email was sent to me. Although it went to Junk mail box, it was not their fault. And it was my own fault that I didn't go on Aeroplan site to check every day to make sure my points were not expired. What customer service it is! And when asked whether they cared about what customers felt, the Supervisor said the company's goal was MAKING MONEY. Let's stop using aeroplan and aircanada to help them not making any money.

If there is class law suit, I will be more than happy to join.

Company: Aeroplan
Country: Canada
Province: Ontario

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