Active Green Ross
Misleading Sales tactics

I have been having my vehicles repaired for years at your Upper Wentworth location. I have been recommending this location to my friends and family for years. Yesterday I called to make an appointment to have my brakes looked at as I thought the front brakes were seizing. I was told it would be no charge and booked the appointment. Today when I brought my car in, I told the attendant my problem and how I had done the pads and rotors myself several months ago. I was told it would cost me at least a half hour labour to have my brake work estimated. I asked why and the counter person proceeded to tell me, smugly, that if I broke something or did something wrong then he would have to take things apart, which costs at least a half hours labour. Now first let me say that I am no idiot although he felt necessary to talk to me like one. I am not some punk teenager doing work in my driveway. I have been in the automotive industry for years and I currently work for Toyota Canada. I bring my vehicles to this location as it is near my home and it saves me a lot of time and have always treated me well. I was insulted with his attitude and his aggression towards my questioning. When I mentioned I have been coming here for years and never was charged for an estimate, he brushed me off and showed no interest in customer retention. He proceeded to tell me that he more or less didn't care and he wasn't going to look at my car at all. This older gentleman attempted to make a fool out of me and instead lost a long time customer who had every intention of having my vehicle repaired there this afternoon. I understand people have bad days at work, but there were two other people at the counter and a line of customers. He also made a fool out of his co workers and the store it self. I will be no longer recommending your company to any one. And have made arrangements to have my car repaired today somewhere else.

Its a shame.

Jeremy Butle

Company: Active Green Ross
Country: Canada
Province: Ontario
City: Hamilton

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