Air Canada / Aeroplan
Miles

O.K, I just lost 68, 000 miles to aeroplan. Long story, basically my 87 years-old mother (half-blind) still has the account but gave me the miles 14 months ago. I phoned Aeroplan five times to get the fine print, beleive me it was VERY small. I travelled in january 2011, and proceeded to dutifully make purchases at Esso, Uniprix etc, saving the bills and not swiping the card (remember the fine print?). I now realize how silly it was, but I'm not familiar with Aeroplan, and my mother had destroyed the card. Well, three days ago - as I'm planning a trip next june to Arizona - I saw all the miles were gone... phoned Aeroplan several times, and was told that the 68, 000 miles expired on this january 31st. Three weeks ago. I never got an email, they insist on having sent several, the only explanation I can see is they went straight into the spam box. I pleaded and begged, to no avail - they were quite tough. I can't beleive this is happening!! To top it off, I'm on sick leave from work since november 1st, but they don't care. So I sent a letter to the department of Expiry Policy c/o Kevin O' Brien along with the medical certificate.

Aeroplan insists that my mother should've taken care of things, come ON, she's an old, old lady.

I had to buy back 25, 000 miles for 287.44, and feel I've been robbed.

Has anyone ever won with these crooks?

Company: Air Canada / Aeroplan
Country: Canada
Province: Québec
City: Montréal

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