Ford Focus
No Car No communication

On Sat 8th Sept We ordered a brand new 2012 Ford Focus SEL (gave a choice of 2 colours) and were told we would have delivery of the vehicle last Saturday (15th Sept). We contacted the dealer last Friday to firm up delivery arrangements and were told tat they had not been able to locate a car for us. Well actually, they said that they had found an SEL with extra moon roof and would we like to pay the difference. We declined and asked for the SEL spec as agreed and signed,

The Sales Manager told us that they were having diffulty finding a car in our colour and spec but would keep looking.

I spent 15 minutes on the internet and found 2 cars in other dealers inventories that were in our colour slection and spec. I emailed the VIN #s of these cars to the Sales Manager on Monday 17th.

I have sent a couple of requests for update and have been told once that Kanata Ford are awaiting a response from the dealer. There is no proactive communication from this dealer at all. We are left to make all the running and we feel that we are being strung along in the hope that we will either settle for a car they have in stock (not our colour choice) or will pull out of the deal altogether.

I am appalled at the poor quality of customer service and communication from this dealer and I havent even got my car yet. I am not looking forward to my after sales experience (if I decide to have the car serviced there) and woudl receommend that any prospective purchasers bear this in mmind when considering their next car purchase.

Company: Ford Focus
Country: Canada
Province: Ontario
City: Kanata

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