Costco
Bad Customer Service

As a Costco member for many years, my shopping experience is always satisfying until today. I went to your warehouse at 5900 Rodeo Drive, Mississauga for a refund. M family and I lined up for about 20 minutes and when an associate was just available for us, another associate named Reem, brang and lady right in front of us. She told us that this lady was in the wrong line so she should be next. We were extremely upset and told the associate who was going to serve us we should be next. Reem was beside the associate and asked us what was wrong. I told her she shouldn't have suddenly placed another person right in front of us in line since everyone has to wait for a long time. She told us that the customer had waited for a couple of hours in a very rude way. We told her we were a customer too and she should treat us nicely. Then she snatched her name tag off her shirt and threw it to us. As a customer, should Costco's customer service treat us with that much disrespect?!

Company: Costco
Country: Canada

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