Just Energy
Still charging after contract is up

My contract for Just Energy was up in January. I had 3 sales people come to my door and try to get me to renew. I told them thanks but no thanks. It is now May and they are still on my utility bill. I called to find out why and they tell me that I have to either phone them or mail them with my decision. This is crap, I didn't resign anything so they have no entitlement to charge me. I can't get anywhere with phoning them, there representatives don't know anything and won't give you any answers other than their standard "we are waiting for your call to tell us that you don't want to renew" If I wanted to renew I would have signed another contract. Also they are saying that my electricity service is not up until August. I don't know how that can be since I signed up for both at the same time. I will be talking to my MPP and see if they can do anything, or maybe I should contact the newspaper. They are ripping people off and making their money illegally.

Company: Just Energy
Country: Canada
Province: Ontario
City: Guelph

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