MBNA MasterCard
Travel Insurance

I was billed for Travel Insurance, which was never

requested or authorized by me. Spoke to Customer

service rep. about previous paid balance, $500.00 CDN

was charged on my MBNA account without knowledge

since the amount due wasn't itemized with any detail.

I also never revieved any policy number for these

travel insurance policies. Nor did I ever request

or concent to such a service, as claimed by the

sales rep. at MBNA Canada.

I was billed once again, but managed to cancel the

next charge. When I request a refund from

the previous payment, I was told that MBNA does

not process refunds from the previous year. I have

forwarded a written complaint to the ombudsman

in regards to this experiance. I trust this matter

may help other credit card customers.

Company: MBNA MasterCard
Country: Canada
Province: Ontario
City: Mississauga

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