Wells Fargo Auto Finance
Phone Harrassment

Due to a lengthy illness, I was not able to meet my loan payment entirely in March 2011. I have held a loan with Wells Fargo Auto Finance for six years. This was the first time I had fallen a little behind. I called and made arrangements to pay the interest and the late payment fee within an agreed time frame. Now here's the kicker: from the day that the payment had been missed until well after the day I had made the payment, I received phone call after phone call on daily basis, with multiple calls per day. Now here is where I lost it! They called me on Saturday mornings and Sunday mornings, during times when they say they are not available for customer service calls. The agents calling were rude, obnoxious and threatened to repossess my car, even though I had paid the agreed amount! I reported this bad business practise to the Better Business Bureau and Consumer Protection agency. I would encourage all who have experienced similar harassing phone calls from a financing company to do the same.

Company: Wells Fargo Auto Finance
Country: Canada
Province: Ontario
City: Mississauga

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