ICICI Bank - Canada
Very poor administration

I have an RRSP GIC account with ICICI bank. This year I wanted to add $2, 000 to it upon maturity. I sent in my cheque with instructions.

It has been two months and the cheque still is not processed. No one can tell me if they have it or not.

I kept calling and getting put on hold with no explanation ever resulting.

I ended up having to borrow another $2, 000 from my credit card to make my RRSP contribution in time for the March 31st deadline. While of course still leaving the $2, 000 in my bank account if and when ICICI bank ever decides to complete the transaction.

I have been waiting two months now with this $2, 000 in my bank account not getting any interest on it. Still waiting. No response to my email. And the 5 or 6 phone conversations resulted in no progress.

It seems their is no notes left from the last time I talked to someone because I have to keep saying the same thing over and over.

I really give up. I think I will put a stop payment on the cheque and get my GIC out of their when it comes due next year.

For goodness sake I am trying to make a deposit and their administration is so poor they can't even figure out how to take my money.

Ok, I better stop now... my eye is beginning to twitch.

Company: ICICI Bank - Canada
Country: Canada

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