H&R Block (Canada)
Tax return

On Feb. 15, 2011 I called a local office to make an appointment. I asked what I needed to bring with me, I was missing a form. I was assured that I could simply walk in, and they would obtain the info from Revenue Canada. I went to the little kiosk in Walmart and was told that he couldn't get the info because Revenue Canada was closed and I would have to come back the next day so he could call during business hours... Ummm it's tax season moron and you're telling me they aren't open? So it's useless to argue with him because all he says is they are closed. I go back first thing the next day and finally get my tax return completed. I had to pay them almost $100 to file simple taxes (I'm on disability, no children, and don't work). Today I call Revenue Canada to inquire about my quarterly sales tax cheque (as I'm low-income) and they tell me that they haven't even received my tax forms yet!!! Today is July 7!!! 5 months have gone by and they haven't even sent it in it!!! I call the idiots, and he tries to tell me it was sent it but they never got it. I tell him I don't care what he says Revenue Canada says it was never sent in so that's all that matters. I'm not getting any GST or HST payments because of this. I'm on a fixed income and I depend on those cheques to make ends meet. I will never use H&R Block again my life.

Company: H&R Block (Canada)
Country: Canada
Province: Ontario
City: Bradford West Gwillimbury

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