Canadian Automobile Association
Unacceptable CAA customer service

Canadian Automobile Association is a very NEGATIVE & WORST home insurance people I called once. The male broker was rude, impatient & short-temper. Then he said a quote would be emailed to me shortly, nothing received. I called CAA again the next day, after an annoying verifying interrogation process, a female said she would email me the quote to me again. I checked & still NOTHING!! I do not have the luxury of having home internet & has to walk 1 hour to use a very time restrictive public pc to access this quote. I called & requested a call back. A female called me back 2 hours after, hang up on me after I explained briefly to her that 2 times I failed getting this email quotation from CAA.

THANK YOU FOR YOUR SUBSTANDARD CUSTOMER SERVICE, VERY NEGATIVE PHONE EXPERIENCE AND YOUR TOTAL FAILURE TO PERFORM SUCH A STRAIGHTFORWARD AND SIMPLE TASK AS TO EMAILING OUT AN INSURANCE QUOTE

Company: Canadian Automobile Association
Country: Canada
Province: Ontario
City: Toronto
Site: www.caasco.com

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