Solid Trust Pay
WARNING: HORRENDOUS CUSTOMER SUPPORT

Deliza
02-14-2012
242

Solid Trust pays customer support is by far the worst I have ever come across. I applied for an account back in August and 6 months later here is what I have managed to do with them:

1) Get my credit card verified (This took 2 months)
2) Get my bank account verified (This took 1 month)
3) Open a merchant account (After 6 months this is still pending)

They basically took my money and did nothing. You can call them by phone they will not answer their main line EVER but they have a "priority" phone number that they eventually answer and they will promise you that somebody will answer your e-mail but this is just a lie.

Their live chat support is also a fraud. Same promises, same excuses and when you complain they just switch you off. They took my application fee and they refuse to return it. Or at least they are too lazy to answer customer e-mails. OU DO NOT WANT THESE PEOPLE PROCESSING YOUR MONEY!!! God forbid you actually have a real issue and you need immediate support= YOU WILL NOT GET IT!

There are plenty of other payment processing solutions and I highly suggest you look them up. To be honest part of the blame lies with me. I should not have let this drag on for 6 months. But by then they had wasted so much of my time that it was had to just quit. I have honestly never ever come across a company that cares less about giving their customer support.

At the moment I am forced to pressure them in to answering my e-mails by posting about their service on the net and sending them copies. Just to give you an idea of what their customer support is all about.