Western Union Money Transfer
Fraudlent Transfe

Western Union staff were involved in fraudulently taking funds from the intended receiptent (a two leat employee of ours) when he could not produce a current identity card when asked. His photo ID card had expired one month earlier. Before hand he did complete the form WU asked him to complete to receive funds and he correctly answered the skill testing question. He spoke to the local manger who advised hi mthere wasn't anything they could do. The form which he completed was left in the WU office in Post Bank offices in Wandegeya district of Kampala Uganda in Oct 26th, 2009. The receiptent then contact us, and as the sender we checked the transfer. WU advised that the funds had been received. When we advised they had not been received as intended... they said they would investigate and send us a letter. A few days afterwards a letter arrived advising us that WU had paid the funds as per their contract. If we wanted help we were give an 800 number to call. Sadly the number given does not work from our calling areas (Canada)! WU were not at all helpful. They advised that we would have to have the receiptent have local police investigae and then contact them with details. We are convinced a staff member of WU (or their agent Post Bank were involved in absconding with some $200. This cold only have been accomplished as an "inside" job. We definitely do not intend to use Western Union again.

Company: Western Union Money Transfer
Country: Canada
Province: Saskatchewan

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