Sears
Service

October 26th, 2009

Lisa-Cindy Yankowsky (lisa.claude@videotron.ca)

12 Bellefeuille

Mercier, Quebec

J6R 2P1

To whom it may concern,

My name is Lisa-Cindy Yankowsky and I am a regular shopper at Sears. I have a Sears card and always used my card wether it was purchasing from the store directly or ordering from the catalogue. I have always paid my bills and never had a problem with your company. During the middle of October, I called the Sears toll free number to order several items from the catalogue. Usually, Sears calls me to tell me that my order is ready but I didn't hear from them so I took it upon myself to call and see what was going on. The service lady told me that my items were ready and that Sears doesn't call to advise their clients when orders were ready anymore. So I went to my local pick-up place (Chatel Cleaners on St. Jean-Baptiste St. in Chateauguay) and they told me I couldn't have my item unless I paid them cash. I was in shock and immediately called the number in back of my Sears card. After 20 minutes of trying to speak to a human being, I was flabergasted when the consultant told me I had not used my Sears card since 2008 and that they cancelled my account. I found that extremely bizarre and unprofessional since my last payment was in August, 2009.

I am very upset and disappointed with your establishment. I have been an activer consumer for many, many years and to be treated like this is inexcusable. Nobody ever called to advise me that my account was cancelled if so, I wouldn't have gone through the trouble of ordering a bunch of items and go to pick them up if I had known. Also, last Christmas, I made a huge order from the catalogue and all of the items I wanted were back-ordered. I told the consultant to cancel the order since I wasn't going to get them for Christmas and low and behold, someone from Sears called me after Christams to tell me the order was ready. I find that your company services are very unorganized. I know your establishment has many consumers and not having me as one may not matter but word of mouth spreads quickly and I have a big family that also shops at Sears frequently. They too are not happy about what had happened.

Sears is a wide known store with a great amount of consumers. It is wrong to treat your clientel this way especially when you have loyal customers like I. Well, had.

Thank-you for time.

Sincerely,

Lisa-Cindy Yankowsky

Company: Sears
Country: Canada
Province: Québec
City: Montreal

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