Petsmart
Lack of "Customer" Service

I went into this Petsmart... cash in hand to purchase an electronic dog training collar. We have a Yellow Lab that we were having troubles training AND more importantly, that we intended to start some field training with. The employee, who was also an "obedience" trainer at the store would not open the locked display case for me but spent the next 15 minutes explaining that I didn't need to purchase this, but rather attend her class for $125.00... I politely said thanks, but I'll just take the collar, but she still would not open the case... I actually never rec'd this item... so I left and went to Bass Pro and was delighted with their service and expertise on these items... so now all of our dog supply purchases come from any store but Petsmart... and we share this with everyone we meet who has pets... I guess they shouldn't display something they don't want to sell... perhaps the owners / managers would like to know this as well...

Company: Petsmart
Country: Canada
Province: Ontario
City: St. Catharines

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