Site: telus.com | Complaints, Reviews, Scam Reports

Telus
Very poor customer service

Telus phone/internet provider gave me a discounted package price for 1 yr. After 1 yr when they increased the internet fee there was an unexplainable $20 fee which they said they would credit back. I also chose at that time to downgrade my internet service to the slower high speed. The next bill ...

Telus Internet
Telus

Well, when we went with Telus we ordered Telus high speed Enhanced. We had gone with the 1 yr contract, and everything worked fine until around 7 months later, our internet would disconnect every 12-15 mins. Sometimes would not go on for atleast 5 mins! And when it did go on it would be SLOW. ...

Telus
Bad Service

I have ordered for Telus internet service on 31st of Jan 2009. I was told I will receive the modem after 5 working days, but I reveive the same on 12th of Jan 2009. From that I have been continuosly calling for atleast 2 hours a day and speaking to agents at Telus. Every time they say within 24 ...

Telus Internet
Unauthorized Charges

It appears that is one of the ways Telus makes a profit. They put $211.00 cancellation fee on my credit card. I phoned in October and they agreed it was an error and would reverse the amount. It is now December and the reversal did not come through. I phoned again and the credit had not been ...

Telus
No service, but getting charge

Here we go, I moved a few weeks ago. I got transfer my phone line to my new place. After the Telus guy left I realized that it was a lot of back noise on my phone and I was not able to hear anything while I am on the phone. The person on the other end, doesn't hear the background noise that I hear. ...